What Kind Of Customer Service Works?

Quote Of The Day: November 2, 2023

Quote about service and how its better to understate rather than overstate

"Better understated than overstated. Let people be surprised that it was more than you promised and easier than you said."
--- Jim Rohn

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Today's quote underscores the significance of carefully managing customer expectations. Rather than indulging in excessive hype about your products or services, it advocates for a more prudent approach.

By deliberately downplaying what you offer and refraining from making extravagant promises, you establish a realistic benchmark for your customers. This approach bears several advantages in the context of customer service.

First, it serves as a foundation for trust. Going above and beyond what customers anticipate pleasantly surprises them and reinforces their confidence in your business.

Second, it minimizes the risk of disappointment. Overhyping and failing to meet inflated expectations can lead to dissatisfaction and potential customer attrition.

Therefore, by maintaining reasonable expectations, you create a positive customer experience and bolster your reputation for reliability and integrity within the business community.

What Kind Of Customer Service Works?

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