LATE 1998

    "Efforts and courage are not enough without purpose and direction."
    John F. Kennedy --- Contributed by Corky Akins
    "Do not go where the path may lead.
    Go instead where there is no path and leave a trail."
    Ralph Waldo Emerson --- Contributed by Q.A.
    "Only the mediocre are always at their best."
    Jean Giraudoux --- Contributed by Hazel Dudley --- Australia
    "The greatest enemy of excellence is good."
    Zig Ziglar's Top Performance --- Contributed by Terry Litwiller
    "The speed of the leader determines the rate of the pack."
    Contributed by Kristin
    "Show class, have pride, and display character.
    If you do, winning will take care of itself."
    Coach Paul (Bear) Bryant --- Contributed by Corky Akins
    "What's money?
    A man is a success if he gets up in the morning and goes to bed at night and in the middle does what he wants to do."
    Bob Dylan --- Contributed by Q.A.
    "The man who goes alone can start today ,
    But he who travels with another must wait till the other is ready."
    Contributed by Q.A.
    "A winner never quits and a quitter never wins!"
    Author Unknown --- Contributed by Michael Ismand
    "You don't need to blow out another candle,
    To let your own candle shine."
    Contributed by Edward Rajaratnam
    "Don't wrestle with pigs. You both get dirty and the pig likes it."
    Mark Twain --- Submitted by Hubert Swann
    "I don't know what my future holds, but I know who holds my future."
    Anonymous --- Contributed by Coley
    "We must learn to live together as brothers, or perish together as fools."
    Martin Luther King Jr. --- Contributed by Kyle Looney
    "Be thankful for problems...or idiots would have your job."
    Author Unknown --- Submitted by Michael Reed --- Hawaii
    "We are here to add what we can to life, not to get what we can from life."
    William Osler --- Contributed by Amanda Gier
    "Conquering others requires force.
    Conquering oneself requires strength."
    Lao Tzu --- Contributed by Hazel Dudley --- Australia
    "The best way to make your dreams come true is to wake up."
    J.M. Power --- Contributed by Amanda Gier
    "If you really want to make the sale, make your pitch, provide the sales contract, give the decision-maker the pen, and then sit back and shut up!"
    From a book by Charles Bettger
    --- Contributed by Gary Lee --- Maryland

    "It is our special duty, that if anyone needs our help,
    We should give him such help to our utmost powers."
    Cicero --- Contributed by Laura Gomez --- Nevada
    "If you don't have time to do it right,
    When are you going to have time to do it again?"
    Author Unknown --- Contributed by Sara Stahlman --- Wisconsin
    "When you break your word, you break the one thing that cannot be mended."
    Author Unknown --- Contributed by Beth Garvin --- Mississippi
    "Winners must have two things,
    Definite goals and a burning desire to achieve them!"
    Brad Burden --- Penticton, B.C. Canada
    "Before you criticize a man,
    You must walk a mile in the mans shoes.
    If he is still bothered by what you say,
    It is okay,
    Because you will be a mile away
    And you will have his shoes."
    Contributed by Jeffrey N. Pappas
    "As a final boost before giving up on a difficult task,
    Imagine it being successfully completed by your worst enemy."
    Author Unknown --- Contributed by Q.A.
    "Nothing makes a person more productive than the last minute."
    Contributed by Jeff Pappas
    "Don't build me a watch, just tell me the time."
    Charlie McCarthy (CEO - Tetley) --- Contributed by Jeffrey Pappas
    "He who stops being better stops being good."
    Oliver Cromwell --- Contributed by Jeffrey Pappas
    --- author's name provided by John Connor --- Tennessee --- 12/12/01

    "Humor is mankind's greatest blessing."
    Mark Twain --- Contributed by Angela in Grand Forks B.C., Canada
    "Even a mosquito doesn't get a slap on the back, unless it's working."
    Contributed by James Sweeney
    "To dream the impossible dream,
    To reach the unreachable star!"
    The Impossible Dream --- Contributed by Klika
    "Who you are speaks so loudly, I can't hear what you're saying ."
    Ralph Waldo Emerson --- Contributed by James Sweeney
    "Forget your mistakes, but remember the lessons they taught you."
    Contributed by VQueen
    "You are only what you are, when no one is looking."
    Contributed by James Sweeney
    "Trying to squash a rumor, is like trying to unring a bell."
    Contributed by Nadine Bent --- Pennsylvania
    "Vision plus desire equals reality."
    Contributed by Anthony P. Graham --- Mobil Corporation
    "Do not let others influence your ideas or decisions.
    In 5 years it is you, and not them, who will be living with the choices that you made."
    Contributed by Sarah Brklacich
    "It takes months to find a customer and only seconds to lose one."
    Contributed by Amit Shah
    "If you want to gather honey,
    Don't kick over the beehive."
    Contributed by Amit Shah
    "Criticize and complain diplomatically:
    Praise something else first."
    Contributed by Amit Shah
    "Become genuinely interested in other people."
    Contributed by Amit Shah
    "Give service with a smile."
    Contributed by Amit Shah
    "If you begin the day with love in your heart,
    Peace in your nerves,
    And truth in your mind,
    You not only benefit by their presence
    But also bring them to others,
    To your family and friends, and to all those
    Whose destiny draws across your path that day."
    "What is needed is a realization, that power without love is reckless and abusive;
    And love without power is sentimental and anemic."
    MLK Jr.--- Contributed by Nadine Bent --- Pennsylvania
    "The speed of the leader determines the rate of the pack."
    Contributed by Kristen
    "A goal requires a plan and a plan requires a goal."
    Contributed by MAH Jones, PhD Candidate
    "Quality only happens, when you care enough to do your best."
    Contributed by Amit Shah
    "The only safe ship in a storm is leadership."
    Contributed by Nadine Bent --- Pennsylvania
    "Let us never negotiate out of fear but let us never fear to negotiate."
    John F. Kennedy
    "You have no control over what the other guy does.
    You only have control over what you do."
    A.J. Kitt --- Contributed by Amanda Gier
    "Lead, follow, or get out of the way."
    Contributed by Michael Redfern
    "If you fall, land on your back,because if you can look up, you can get up."
    Les Brown --- Contributed by Greg Mayhew
    "Action stems from having dreams that are bigger than your fears."
    Terry Litwiller --- Ohio
    "It is far better to aim too high and fall short than it is to aim too low and hit right on the mark."
    Contributed by Sumax
    "If you want to stand out, don't be different,
    Be Outstanding!"
    Meredith West --- Contributed by Jeffrey Pappas
    "When deeds speak, words are nothing.
    African Proverb --- Contributed by James Sweeney
    "Perfection is our goal; excellence will be tolerated."
    "There are no traffic jams along the extra mile."
    Roger Staubach ---Contributed by Scott Gradin
    "Happiness is loving what you do and getting someone else to pay you to do it."
    --- Contributed by Rocco Squicciarini
    "You can get everything in life that you want,
    If you will help enough other people get what they want."
    Zig Ziglar---Contributed by Jeffrey Hickey
    "Revolve your world around the customer, and more customers will revolve around you."
    Heather Williams --- North Wales
    "There are only two (2) ways to get a new customer:
    Solicit a new customer any way you can,
    Take good care of your present customers,
    So they don't become someone else's new customers."
    Ed Zeitz
    "Always do right; this will gratify some people and astonish the rest."
    Contributed by Jeff Pappas
    "If you did not look after today's business, then you might as well forget about tomorrow."
    Isaac Mophatlane --- Contributed by Cherise Briedenhann
    "Quality is never an accident;
    It is always the result of:
    High intention,
    Sincere efforts,
    Intelligent direction and
    Skillful execution.
    It represents the wise choice of many alternatives."
    William A. Foster --- Contributed by Amit Shah
    ""The bitterness of poor quality remains long after low pricing is forgotten!!!
    Leon M. Cautillo
    "If management is a SCHOOL OF THOUGHT,
    Then the THOUGHT OF SCHOOL should be in management."
    M. Jones PhD Candidate
    "You can't change the wind, you can however adjust your sails."
    Contributed by Marty Smith
    "Life is like a dogsled team...
    If you're not the lead dog, the scenery never changes."
    Lewis Grizzard --- Contributed by Rocco Squicciarini
    "When you cross your bridges before you get to them,
    You cross them twice."
    Contributed by Joanne
    "Don't judge of men's wealth or piety by their Sunday appearance."
    Benjamin Franklin
    "The customer is our reason for being here."
    "More business is lost every year through neglect, then through any other cause."
    Jim Cathcart
    "If the front line people do count, you couldn't prove it by examining the reward systems in most organizations."
    Karl Albrecht and Ron Zemke
    "Everyone is trying to accomplish something big, not realizing that life is made up of little things."
    Frank A. Clark
    "Every company's greatest assets are its customers,
    Because without customers there is no company."
    Michael LeBoeuf
    "When you're out of quality, you're out of business."
    Author Unknown
    "Smile, it's the second best thing you can do with your mouth."
    Submitted by the Wardies
    "Look through your customer's eyes.
    Are you the solution provider or part of the problem?"
    Marlene Blaszczyk
    "Champions take responsibility.
    When the ball is coming over the net, you can be sure I want the ball."
    Billie Jean King
    "To achieve, you need thought.
    You have to know what you are doing and that's real power."
    Ayn Rand
    "The meeting of preparation with opportunity generates the offspring we call luck."
    Anthony Robbins
    "You can stand tall without standing on someone.
    You can be a victor without having victims."
    Harriet Woods
    "Always be interested in your customers best interest.
    Remember, you really work for them."
    "People will teach you how to sell them if,
    You'll pay attention to the messages they send you."
    Author Unknown
    "The biggest things are often the easiest to do, because there is so little competition."
    William Van Horne
    "Excellent firms don't believe in excellence---only in constant improvement and constant change."
    ---Tom Peters
    "If you don't care, your customer never will."
    Marlene Blaszczyk
    "Give the world the best that you have, and the best will come back to you."
    Madeline Bridges
    "No legacy is so rich as honesty."
    William Shakespeare
    "Of all the things you wear, your expression is the most important."
    Author Unknown
    "People seldom improve, when they have no other model but themselves to copy after."
    "There is an infinite difference between a little wrong and just right,
    Between fairly good and the best,
    Between mediocrity and superiority."
    Orison Swett Marden
    "Success seems to be largely a matter of hanging on, after others have let go."
    William Feather
    "Everything starts with the customer."
    Louis V. Gerstner, Jr
    "No salesman ever became great until he mastered his fear of that unseen prospect behind the door."
    Author Unknown
    "Civility costs nothing and buys everything."
    Lady Mary Wortley Montague
    "You cannot shake hands with a clenched fist."
    Golda Meir
    "Companies that give excellent service reward employees for providing it."
    "Caring is a powerful business advantage."
    Scott Johnson
    "Spurts don't count."
    Herbert Kaufman
    "Unless you try to do something beyond what you have mastered, you will never grow."
    C.R. Lawton
    "It is not important who is right; but what is right. That is of importance."
    ---Thomas Huxley
    "Goodwill is the one and only asset, that competition cannot undersell or destroy."
    Marshall Field
    "Thank God for competition! When our competitors upset our plans or outdo our designs, they open infinite possibilities of our own work to us."
    Gil Atkinson
    "If you're not using your smile,
    You're like a man with a million dollars in the bank and no checkbook."
    Les Giblin
    "Here is a simple but powerful rule.
    Always give people more than they expect to get."
    Nelson Boswell
    "You make a living by what you get,
    But you make a life by what you give."
    "Be quick but do not hurry."
    John Wooden
    "We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you."
    Mary Kay Ash
    "Quality begins on the inside...and then works its way out."
    Bob Moawad
    "Those convinced against their will are of the same opinion still."
    Dale Carnegie
    "The next best thing to knowing something is knowing where to find it."
    Samuel Johnson
    "Off the rack solutions, like bargain basement dresses, never fit anyone."
    Francoise Giroud
    "The human contribution is the essential ingredient.
    It is only in the giving of oneself to others that we truly live."
    Ethel Percy Andrus
    "People may doubt what you say, but they always believe what you do."
    Author Unknown
    "We have forty million reasons. . . but not a single excuse."
    Rudyard Kipling
    "There is no right way to do the wrong thing."
    Author Unknown
    "Take your work seriously, but never yourself."
    Dame Margot Fonteyn
    "If you're too busy to help those around you succeed, you're too busy."
    "Consumers are statistics.  Customers are people."
    Stanley Marcus
    "Opportunities are usually disguised by hard work, so most people don't recognize them."
    Ann Landers
    "Integrity is not a 90 percent thing, not a 95 percent thing;
    Either you have it or you don't."
    Peter Scotese
    "To give real service you must add something, which cannot be bought or measured with money.
    And that is sincerity and integrity."
    Donald A. Adams
    "You have to have your heart in the business, and the business in your heart."
    Thomas J. Watson, Sr.
    "The quality of any product or service is what the customer says it is."
    "A sale is not something you pursue,
    It's what happens to you while you are immersed in serving your customer."
    Author Unknown
    "Pay attention to those details.
    Sweat the small stuff."
    United Technologies
    "If someone says can't, that shows you what to do."
    John Cage
    "Our goal is simple:
    Helping you achieve yours."
    Successories Store Motto
    "To my customer:
    I may not have the answer, but I'll find it.
    I may not have the time, but I'll make it.
    I may not be the biggest,
    But I'll be the most committed to your success."
    Author Unknown
    You can convey no greater honor, than actually hearing what someone has to say."
    Quality Is Free
    "Always think of your customers as suppliers first. Work closely with them, so they can supply you with the information you need to supply them with the right products and services."
    Susan Marthaller
    "If you're not serving the customer,
    You'd better be serving someone who is."
    Karl Albrecht
    "Be thankful for problems. If they were less difficult, someone with less ability might have your job."
    compliments of  Philip A. Sansotta
    "Reputation is built by a thousand individual acts, and lost by merely one."
    Author Unknown
    "Hold yourself responsible for a higher standard than anybody else expects of you.
    Never excuse yourself. Never pity yourself. Be a hard master to yourself-and be lenient to everybody else."
    Henry Ward Beecher
    "Character is what you really are;
    Reputation is what others think you are.
    Reputation is from other people;
    Character is in you."
    Author Unknown
    "Consumers are statistics. Customers are people."
    Stanley Marcus ---- Compliments of Philip A. Sansotta
    "Sales are contingent upon the attitude of the salesman---
    Not the attitude of the prospect."
    W. Clement Stone
    "If the world is cold, make it your business to build fires."
    Horace Traubel
    "We make a living by what we get, but we make a life by what we give."
    Winston Churchill --- Author's name provided by Kristi Y. --- New York --- 04/04/01
    "The sale begins when the customer says yes."
    Harvey Mackay
    "Treat your customers like lifetime partners."
    Michael LeBoeuf
    "One of the most important principles of success is developing the habit of going the extra mile."
    Napoleon Hill
    "Never stop serving your customers. They'll love you for it."
    Author Unknown
    "A satisfied customer is the best business strategy of all."
    Michael LeBoeuf
    "It is not enough to give the customer excellent service.
    You must subtly make him aware of the great service he is getting."
    Author Unknown
    "I spoke with an elderly Japanese assembly worker who found our concept of 'plus-or-minus' bewildering. He humbly explained that his sole tolerance was PERFECTION."
    Carole O'Reilly
    "Rule # 1 -" Use your good judgment in all situations."
    There will be no additional rules."
    Nordstrom Employee Manual
    "Be it furniture, clothes, or health care, many industries today are marketing nothing more than commodities -- no more, no less. What will make the difference in the long run is the care and feeding of customers."
    Michael and Timothy Mescon
    "A customer who complains is my best friend."
    Stew Leonard
    "Motivate them, train them, care about them and make winners out of them...we know that if we treat our employees correctly, they'll treat the customers right. and if customers are treated right, they'll come back."
    J. Marriot, Jr.
    "The Customer's Perception Is Everything."
    Author Unknown
    "The only way to know how customers see your business, is to look at it through their eyes."
    Daniel R. Scroggin, president and CEO, TGI Friday's Inc.
    "Your customers will get better when you do."
    "You can close more business in two months, by becoming interested in other people than you can in two years by trying to get people interested in you."
    Dale Carnegie
    "Better three hours too soon, than one minute too late."
    "The customer is the final inspector."
    "Customer service includes internal customers as well."
    "People expect a certain reaction from a business, and when you pleasantly exceed those expectations, you've somehow passed an important psychological threshold."
    Richard Thalheimer, The Sharper Image

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